Terms and conditions of service

1. DEFINITIONS
The term "online sales contract" means the sales contract ("Contract") relating to the Supplier's tangible movable goods, stipulated between the Supplier and the Buyer within the framework of a remote selling system via electronic tools, organised by the Supplier.
The term "Buyer" refers to the natural person consumer who makes the purchase referred to in this contract for purposes not related to any commercial or professional activity carried out.
The term "Supplier" means the entity that carries out the sale of the goods which are the subject of this contract.

2. IDENTIFICATION AND OBLIGATIONS OF THE PARTIES
Supplier: the goods covered by these general conditions are offered for sale by Filedo di Palmieri Susanna, with registered office in Via delle Colombaie, 2/M - 59100 Prato (PO), Fiscal Code and VAT number 02323170973.
Buyer: expressly declares that the purchase is being made for purposes unrelated to the commercial or professional activity carried out and undertakes not to trade in the purchased goods.

3. OBJECT AND CONCLUSION OF THE CONTRACT
With the Contract, respectively, the Supplier sells and the Buyer purchases remotely via electronic means only the tangible movable goods indicated and offered for sale on this site.
The Contract between the Supplier and the Buyer is concluded exclusively via the Internet by the Buyer accessing the address www.bombata.it, where, following the indicated procedures, the Buyer will formalize the offer for the purchase of the goods offered for sale.
The Purchase Agreement is concluded by the Buyer submitting an irrevocable order online by completing and submitting the order form online. This order form will be displayed on the printable order summary web page, which contains the details of the customer and the order, the price of the purchased item and shipping costs, payment methods and terms, and the delivery address. Upon receiving the order from the Buyer, the Supplier will send a confirmation email and/or display a printable order confirmation and summary web page, which will also contain the information entered by the Buyer in the order form. The contract is considered concluded and effective between the parties only upon execution of the order and issuance of the relevant invoice by the Supplier. Until that time, the Supplier has the right to not accept or reject the order. The sales invoice will be issued by Filedo in paper form and included inside the package containing the ordered products.

4. PAYMENT AND REFUND METHODS
The Supplier accepts advance payment for ordered products exclusively via major credit cards (Mastercard and Visa), PayPal, and bank transfer, without the Supplier knowing the credit card details. Any refunds to the Buyer, if the Buyer is entitled to them, will be credited to the same credit card or bank account within 30 days of the date the Supplier becomes aware of the reason for the refund.

5. DELIVERY TIMES AND METHODS
The Supplier will deliver the ordered products via courier. Order processing times may vary, from the same day the order is placed to a maximum of 7 working days, during which time the invoice will be issued and the Contract concluded, with the commencement of its performance. If the Supplier is unable to ship within this timeframe, the Buyer will be notified via email specifying the new delivery date. Delivery times may vary depending on the destination.

 

6. SHIPPING AND DELIVERY COSTS
The Supplier ships to EU countries using the DDP (Delivery Duty Paid) method, meaning that for these destinations, the goods will arrive directly at the specified delivery address without incurring any additional charges beyond those already paid at the time the order was placed. For all other countries, the DDU (Delivery Duty Unpaid) method is used, meaning the courier may present a separate invoice requesting payment of any duties and taxes required by local authorities. In any case, it is the Buyer's responsibility to inquire about local taxes and duties before placing an order with the Supplier.

7. PRICES
All product prices displayed and indicated on the website are expressed in euros (€) and constitute an offer to the public pursuant to art. 1336 of the Italian Civil Code. They include VAT and any other taxes for deliveries within the territory of an EU country. For deliveries to non-EU countries, as specified in point 7), the courier may charge the Buyer additional amounts for local taxes and duties. Shipping costs will be indicated and calculated during the purchase process before the Buyer submits the order and are also included on the order summary page. The prices indicated for each item offered to the public are valid until the order is submitted and are indicated on the order summary page. Therefore, the Supplier may change prices and conditions at any time, and the Buyer will be subject to the terms and conditions set out on the order summary page.

8. PRODUCT AVAILABILITY
The Supplier ensures prompt processing and fulfillment of orders through its electronic system. If an order exceeds the quantity available in stock, the Supplier will notify the Buyer via email of the unavailability of the item or the expected delivery time, asking whether or not to confirm the order. The Supplier's electronic system will confirm the order's registration as quickly as possible by sending the user an order confirmation. This confirmation does not create any legal obligation, as it is simply a summary of the order itself.

9. PRODUCTS IN PRESALE (PREORDER)
Certain products may be offered with a Presale (Preorder) purchase option. This condition is clearly indicated on the product description page. Purchasing a product in Presale mode implies the Buyer's acceptance of the following specific terms:

  • Advance Payment: Payment of the full order amount is requested and processed at the time the purchase is completed on the site, regardless of the future shipping date.

  • Availability: The purchased product is not immediately available for shipping at the time of the order.

  • Shipping Times: Shipping will take place starting from the date indicated on the product page. Any dates indicated are to be considered indicative estimates and are not binding, except for delays due to production, logistics, or force majeure.

  • Mixed Orders: If the order contains both available products and Presale products, the Supplier reserves the right to hold the entire shipment until all products are available, unless otherwise communicated or specifically agreed upon.

  • Communications: In the event of a significant delay compared to the initially estimated date, the Buyer will be promptly informed via the email provided during the purchase phase.

  • Consumer Rights: The Buyer fully retains the rights provided by current legislation, including the right of withdrawal within 14 days of physical receipt of the goods, as stated in the general policies of this contract.

10. LIMITATIONS OF LIABILITY
The Supplier assumes no liability for disruptions attributable to force majeure, in the event it is unable to fulfill the order within the timeframe stipulated in the contract. The Supplier will not be liable to the Buyer, except in cases of willful misconduct or gross negligence, for disruptions or malfunctions related to the use of the Internet beyond its control or that of its suppliers. Furthermore, the Supplier will not be liable for damages, losses, or costs incurred by the Buyer as a result of failure to fulfill the contract for reasons not attributable to it, with the Buyer only entitled to a full refund of the price paid. The Supplier assumes no liability for any fraudulent or illicit use of credit cards by third parties, without prejudice to the obligation to demonstrate that it has taken all precautions required by ordinary diligence.

11. WARRANTIES AND ASSISTANCE METHODS
The Supplier is liable for any ascertained defect or flaw in the product attributable to him, provided that such defect or flaw is reported by email to info@bombata.it within the peremptory deadline and under penalty of forfeiture of eight days from delivery.

12. BUYER'S OBLIGATIONS
The Buyer agrees to pay the price of the purchased item within the time and manner specified in the Contract. The Buyer also agrees, once the online purchase process has been completed, to print and save the web page containing the order details and these terms and conditions. The information contained in this contract has already been reviewed and accepted by the Buyer, who acknowledged this by placing the order.

13. RIGHT OF WITHDRAWAL
The Buyer has the right to withdraw from the contract, without penalty and without specifying the reason, within 14 (fourteen) days of delivery. See the Complaints and Returns page for more information.

14. PRIVACY PROTECTION AND PROCESSING OF BUYER DATA
The Supplier protects the privacy of its Buyers and guarantees that data processing complies with the provisions of the privacy legislation pursuant to Legislative Decree no. 196 of 30 June 2003. Personal data, including personal and tax information, acquired directly and/or through third parties by the data controller, are collected and processed in paper, electronic, and telematic form, in accordance with the processing methods for the purpose of recording the order and activating the procedures for the execution of the Contract and the related necessary communications, in addition to fulfilling any legal obligations, as well as to allow effective management of commercial relationships to the extent necessary to best perform the requested service (Article 24, paragraph 1, letter b, Legislative Decree no. 196/2003). The Supplier undertakes to treat the data and information transmitted by the Buyer as confidential and not to disclose them to unauthorized persons, nor to use them for purposes other than those for which they were collected, nor to transmit them to third parties. The Buyer enjoys the rights set forth in Article 7 of Legislative Decree 196/2003, and therefore has, among other things, the right to obtain: a) the updating, rectification, or, where interested therein, the integration of data; b) the deletion, anonymization, or blocking of data processed unlawfully, including data whose retention is unnecessary for the purposes for which it was collected or subsequently processed; c) certification that the operations referred to in letters a) and b) have been brought to the attention, including their content, of those to whom the data was communicated or disseminated, except where such compliance proves impossible or involves a manifestly disproportionate effort compared to the right being protected. The interested party also has the right to object, in whole or in part: i) for legitimate reasons, to the processing of personal data concerning him or her, even if pertinent to the purpose of collection; ii) to the processing of personal data concerning them for the purpose of sending advertising or direct sales materials or for market research or commercial communications. The provision of personal data by the Buyer is a necessary condition for the correct and timely execution of this contract. Failure to provide such data will prevent the Buyer's request from being processed. In any case, the data acquired will be retained for a period of time no longer than necessary for the purposes for which it was collected or subsequently processed. In any case, its deletion will be carried out securely. The data controller responsible for the collection and processing of personal data is the Supplier, as specified above, to whom the Buyer may address any requests at its registered office.

15. COMMUNICATIONS AND COMPLAINTS
Written communications addressed to the Supplier and any complaints will be considered valid only if sent to Filedo, located at Via delle Colombaie, 2/M - 59100 Prato (PO). The Buyer indicates in the registration form their residence and domicile, telephone number, or email address to which they wish the Supplier's communications to be sent.

16. CONTRACT STORAGE METHODS
Pursuant to art. 12 of Legislative Decree 70/03, the Supplier informs the Buyer that each order sent is stored in digital form on the server where the site is hosted according to confidentiality and security criteria.

17. DISPUTE RESOLUTION AND APPLICABLE LAW
For any disputes arising from this contract, if the Parties intend to bring the matter before the ordinary judicial authorities, the competent court is that of the place of residence of the Buyer.
The Contract is governed by Italian law.

18. DURATION AND EFFECTIVENESS OF THE CONTRACTUAL CONDITIONS
Confirmation of the order implies acceptance of these general conditions by the Buyer. These conditions may be updated or modified directly by posting the new terms on this website. The modification or update will be valid and effective for orders that have not yet been entered and for which the web page summarizing the order details has not yet been viewed and printed.